Terms and Conditions

Effective Date: 14th September 2026

Welcome to OmVaikuntha Store. These Terms and Conditions govern your access to and use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these terms.

1. Acceptance of Terms

By accessing and using the OmVaikuntha Store website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

If you do not agree with any part of these terms, please refrain from using our website or purchasing our products.

2. About Our Products

OmVaikuntha Store offers devotional and spiritual products, including rudraksha, spiritual jewellery, pooja essentials, idols, and other related merchandise.

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, and specifications are accurate. However, slight variations in colour, texture, size, and appearance may occur due to photography, lighting, manufacturing processes, or the natural characteristics of certain materials.

Spiritual or religious significance associated with our products is based on traditional beliefs and practices. Our products are not intended to guarantee specific financial, health, personal, or other outcomes.

3. Product Availability and Pricing

  • All products are subject to availability.

  • Prices may change without prior notice.

  • We reserve the right to correct pricing, description, or listing errors.

  • Product availability and final order confirmation are subject to our acceptance of the order.

  • Promotional offers may be subject to additional terms and conditions.

4. Orders and Payments

  • Customers must provide accurate and complete information when placing an order.

  • Orders are confirmed only after successful payment processing or confirmation under the applicable Cash on Delivery process.

  • Payments are processed through secure third-party payment gateways.

  • We reserve the right to cancel or decline an order in cases such as suspected fraud, incorrect pricing, product unavailability, or other legitimate reasons.

  • If an order is cancelled after payment has been received, any eligible refund will be processed according to our Refund and Replacement Policy.

5. Cash on Delivery

Cash on Delivery may be available for eligible products, locations, and orders.

Customers are responsible for providing accurate contact and delivery information and accepting delivery of confirmed orders.

Any partial-prepayment charges, COD handling charges, or related fees will be displayed during checkout and will be governed by the applicable order terms.

6. Shipping and Delivery

We offer shipping within India according to our Shipping Policy.

Estimated delivery timelines may vary based on the destination, courier availability, weather, operational conditions, and other unforeseen circumstances.

OmVaikuntha Store is not responsible for delays caused by third-party courier services or circumstances beyond our reasonable control.

7. Replacement and Refunds

Product replacements, returns, and refunds are governed by our Refund and Replacement Policy.

Customers are responsible for reviewing the applicable policy before placing an order, including eligibility requirements, reporting timelines, product exclusions, and any required photographs or unboxing videos.

8. Customer Responsibilities

Customers agree to:

  • Provide accurate billing, shipping, and contact information.

  • Keep account credentials confidential, where applicable.

  • Use the website only for lawful purposes.

  • Not misuse, disrupt, or attempt to gain unauthorised access to our website or systems.

  • Follow the care and usage instructions provided with products.

  • Inspect products upon delivery and report eligible issues within the applicable reporting period.

9. Intellectual Property

All content on the OmVaikuntha Store website, including logos, brand names, text, photographs, graphics, product descriptions, designs, and other materials, is owned by or licensed to OmVaikuntha Store and is protected under applicable intellectual property laws.

Unauthorised copying, reproduction, modification, distribution, or commercial use of our content is prohibited without prior written permission.

10. Third-Party Services

Our website may use third-party services, including payment gateways, courier providers, hosting services, analytics tools, and communication platforms.

Your use of such services may be subject to the terms and policies of the relevant third-party providers.

11. Limitation of Liability

To the maximum extent permitted by applicable law, OmVaikuntha Store shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Our liability for a particular order or product shall, to the extent legally permitted, be limited to the amount paid for that order or product.

Nothing in these Terms and Conditions excludes or limits any liability that cannot legally be excluded or limited.

12. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold OmVaikuntha Store harmless from claims, losses, liabilities, and expenses arising from your unlawful use of our website, violation of these terms, or infringement of another party's rights.

13. Modifications to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will become effective when posted on our website.

Your continued use of our website after changes are posted constitutes acceptance of the updated terms.

14. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the applicable laws of India.

Subject to applicable consumer protection laws and other mandatory legal requirements, disputes shall be subject to the jurisdiction of the competent courts in Hyderabad, Telangana.

15. Contact Us

For questions regarding these Terms and Conditions, please contact us:

OmVaikuntha Store

Phone: +91 70367 36335

Email: care@omvaikuntha.com

Address: F205, Road No. 12, Banjara Hills, Hyderabad – 500034, Telangana, India.