Privacy Policy

Effective Date: 14th September 2026

At OmVaikuntha Store, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, purchase our products, or interact with our services.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Personal information: Your name, email address, phone number, and shipping and billing address.

  • Order information: Details of products purchased, payment status, and order history.

  • Payment information: Payment details processed through our secure third-party payment gateways. We do not ordinarily store your complete card or banking details.

  • Technical information: IP address, browser type, device information, and website usage data.

  • Communication information: Information you provide when contacting us through email, WhatsApp, or customer support.

2. How We Use Your Information

We may use your information to:

  • Process, confirm, and deliver your orders.

  • Provide customer support and respond to your enquiries.

  • Send order confirmations, shipping updates, and service-related communications.

  • Process payments and prevent fraudulent transactions.

  • Improve our website, products, and customer experience.

  • Send promotional offers and marketing communications where permitted by law and in accordance with your preferences.

  • Comply with applicable legal and regulatory requirements.

3. Sharing of Information

We do not sell or rent your personal information.

We may share relevant information with trusted third parties when necessary to provide our services, including:

  • Payment gateway providers.

  • Courier and logistics partners.

  • Website hosting, technology, and analytics service providers.

  • Customer support and communication service providers.

  • Government authorities or legal bodies where required by law.

These parties are expected to handle your information appropriately and only for legitimate purposes.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to remember your preferences, understand website usage, improve functionality, and support relevant marketing activities.

You may manage cookies through your browser settings. Disabling certain cookies may affect some website features.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, alteration, or disclosure.

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, provide services, resolve disputes, maintain business records, and comply with applicable legal obligations.

7. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your information where legally permitted.

  • Withdraw consent for certain communications or processing.

  • Opt out of promotional marketing communications.

To exercise your rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites or services. OmVaikuntha Store is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before sharing personal information.

9. Children's Privacy

Our website is not intended for individuals who are unable to lawfully use online shopping services under applicable law. We do not knowingly collect personal information from children in violation of applicable legal requirements.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations. Any updated policy will be posted on this page with a revised effective date.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

OmVaikuntha Store

Phone: +91 70367 36335

Email: care@omvaikuntha.com

Address: F205, Road No. 12, Banjara Hills, Hyderabad – 500034, Telangana, India.