Refund and Replacement Policy

Effective Date: 14th September 2026

At OmVaikuntha Store, we take care to ensure that every product reaches you in excellent condition. This Refund and Replacement Policy explains the circumstances in which replacements or refunds may be available for purchases made through our store.

1. 1-Day Replacement Policy

We offer a 1-day replacement policy, which means you have 1 day from the date of receiving your order to report an eligible issue and request a replacement.

Our replacement policy applies only to eligible cases described below.

Eligible Replacement Cases

  • Wrong product received: The product delivered does not match the product ordered. An unboxing video is required for verification.

  • Damaged or defective product received: The product arrives damaged or has a manufacturing defect. The issue must be supported by an unboxing video and photographs.

Important Conditions

  • An unboxing video is mandatory to initiate a replacement request.

  • All replacement requests are subject to inspection and approval by our team.

  • The request must be submitted within 1 day of delivery.

  • The product must be unused, unworn, and in its original condition.

  • The original packaging, box, inserts, and any accompanying materials must be retained.

  • Products damaged, altered, washed, or misused by the customer are not eligible for replacement.

  • Products returned without their original packaging or in an altered condition may be rejected.

2. Non-Eligible Cases

The following cases are not covered under our 1-day replacement policy:

  • Change of mind or personal preference.

  • Size-related concerns where the product dimensions and size details were clearly provided in the product description.

  • Damage caused by improper use, washing, handling, or storage by the customer.

  • Products that have been worn, used, altered, or returned in an unsatisfactory condition.

  • Products returned without the original box, packaging, inserts, or accompanying materials.

  • Requests submitted after the 1-day reporting period.

  • Products specifically excluded under this policy.

Please review product details and size information carefully before placing your order.

3. Six-Month Color-Fading Replacement Policy

Selected eligible products are covered by a 6-month replacement policy for color-fading issues.

Under this policy:

  • Customers may report eligible color-fading issues within 6 months of receiving the product.

  • Customers must share clear photographs of the product with our team for evaluation.

  • If approved, customers are eligible for a one-time replacement of the affected product.

  • Customers must pay a prepaid shipping and handling fee of ₹100.

  • Cash on Delivery is not available for the shipping and handling fee.

  • The original product may be returned to us at the customer's expense or retained by the customer, as directed by our team.

  • Damage caused by misuse, improper care, washing, chemicals, or other customer-related causes is not covered under this policy.

The 6-month color-fading replacement policy does not apply to products specifically excluded from the policy, including certain premium or natural-material product ranges.

4. Product-Specific Exclusions

Certain products may not be eligible for replacement or refund under the standard policy.

These may include:

  • Selected Nepali Rudraksha products.

  • Products explicitly marked as non-returnable or non-replaceable on their product pages.

  • Gift cards.

  • Sale or clearance items, where identified as non-returnable.

  • Products damaged or altered after delivery by the customer.

Please contact our support team if you have questions about the eligibility of a specific product before placing an order.

5. Partial Prepaid Orders with Cash on Delivery

For Cash on Delivery orders that include a partial prepayment of ₹59, the partial-prepayment amount is non-refundable.

In the event of a Return to Origin (RTO), the customer may use the partial-prepaid amount toward a future order, subject to applicable store terms.

6. Approved Returns and Store Credit

Where a return or replacement is approved under the applicable policy:

  • The product may need to be returned to OmVaikuntha Store for inspection.

  • Replacement or store credit will be processed only after the returned product has been received and inspected, where applicable.

  • Approved returns may be issued as in-store wallet credit, a discount code, or a gift card for a future purchase, subject to applicable law.

  • Store credit is not ordinarily issued as a direct bank or UPI refund unless an exception applies or a refund is required by applicable law.

7. Exceptional Refunds

In exceptional circumstances, such as a prolonged delivery delay or repeated receipt of incorrect or damaged products, OmVaikuntha Store may approve a refund after reviewing the case.

Where a refund is approved:

  • The refund will ordinarily be processed to the original payment method.

  • The refund may be initiated within 4–5 business days after approval.

  • The time taken for the amount to reflect in the customer's account may vary depending on the bank or payment gateway.

  • Refunds remain subject to applicable law and the specific circumstances of the order.

8. Prepaid Orders and Failed Deliveries

If a prepaid order cannot be delivered due to the customer's unavailability, an incorrect address, or another customer-related delivery issue, any eligible refund or store credit will be assessed according to the applicable order terms and shipping costs.

Additional charges may apply for re-shipping an order.

Customers are responsible for checking the COD amount shown on the order confirmation or courier bill before making payment. OmVaikuntha Store is not responsible for overpayments made to a courier representative when the customer does not verify the payable amount.

9. How to Request a Replacement

To request a replacement, please follow these steps:

  1. Contact our customer support team within 1 day of receiving your order.

  2. Provide your order number, registered phone number or email address, and a description of the issue.

  3. Share clear photographs and the required unboxing video showing the product and packaging.

  4. Retain the original product, box, inserts, and packaging until the request has been reviewed.

  5. Our team will assess the request and confirm whether it qualifies for a replacement.

  6. If approved, we will provide instructions for the return or replacement process.

If a return pickup is unavailable for your pincode, you may be required to send the product to us using a suitable courier service. Return shipping arrangements will be communicated by our support team.

10. Inspection and Approval

All replacement and refund requests are subject to review and inspection.

Our team will assess the photographs, videos, product condition, packaging, and other relevant information to determine eligibility.

Decisions will be made in accordance with this policy and applicable law.

11. Exchanges

If you wish to purchase a different product or size, the request will be assessed according to our applicable replacement and return terms. A new purchase may be required for products that are not eligible for an exchange.

12. Contact Us

For questions or to report an issue with your order, please contact us:

OmVaikuntha Store

Phone: +91 70367 36335

Email: care@omvaikuntha.com

Address: F205, Road No. 12, Banjara Hills, Hyderabad – 500034, Telangana, India.

Please include your order number and relevant photographs or videos when contacting our team.